F.A.Q.

Questions about Courses

I wanted to try out the course, entered my email via the form, but I haven't received the email with the link to the course try out page. What should I do?

Sometimes it happens unfortunately that even if you have entered your email via the form, and got a success message, the system still does not send out the email with the link to the course try out page.

Please first check your spam folder, the email might have landed there. If it is there, please add the email address to your safe senders list, so next time your email provider would show emails from Sapiego^® in your main folder.

If you haven’t received the email in a couple of hours, please contact us. We will double check that your email was added to the newsletter list, and also send you the email with the link to the try out course page.

How long will I have access to a course I bought?

You will have lifetime access. This means that as long as the Sapiego^® website exists, and as long as you have an active account on the Sapiego^® website, you will have access to the course. If you decide to delete your account, then you will lose access to all the courses and content that you previously had access to.

If I don't like the course, can I get a refund?

Yes, I provide a 100% money back guarantee. If you are not satisfied with the course, I am happy to give you a full refund within 14 days after the course purchase date. Please write an email to [email protected] from the email that you are registered with on the website with the subject “refund course” to ask for a refund. Please attach your course certificate to the email to prove that you have completed the course.

After your refund is processed, the course will be deleted from your account, and you won’t have access to the course anymore.

Questions about Patron subscriptions

After signing up to a Patron option, how can I get access to the Patron area?

After you sign up to a Patron option, an account will be created for you on the Sapiego^® website. After you log in to your Account, you can access the Patron area from two places:

In the website navigation a My Patron menu will appear next to About, and by clicking on that menu you can access the My Patron page.
In My account you can click on the My patron menu, and clicking on the View button you can also access the My Patron page.

How can I change my Patron subscription tier?

If you would like to change your Patron tier, please first cancel your current Patron subscription from My Account / My Subscription. Than sign up for the new Patron tier on the Patrons page by clicking the Join button.

Please note, that after cancellation you will see the old Patron tier until the end of the last subscription cycle that you paid for.

How can I cancel my Patron subscription?

If you wish to cancel your Patron subscription, please go to My Account / My Subscription, and hit the Cancel button.

Your subscription will terminate at the next date when the subscription amount would have been due.

Discounted courses for Patrons

If you have a Patron subscription you have access to certain courses at a discounted price. Find these courses in your account under My Patron -> Discounts.

Questions about orders and payment

Why the countries that I can buy and subscribe from are restricted to the US, UK, EU member countries, Canada, Australia and New Zealand?

Unfortunately, international taxation laws are very complicated.

On this website, you can purchase digital products that you can access on demand, meaning they are pre-recorded in a video format, and accompanied by downloadable supporting materials in PDF format. You can interact with them any time that suits you, and there is no “live” element to them, meaning that I am not giving you the training in person via a live video call.

This means, that from a Tax/VAT point of view, the location of the purchase is where the buyer (you) resides, not where I reside, and I have to pay taxes in the country where the buyer (you) resides. Thus, after reaching a certain threshold, I am obliged to register to the tax system of each country I have buyers from, and directly pay taxes there.

Each country has their own special tax system and rules, which puts enormous time, accounting and financial burden on me as a sole trader at the moment. Therefore, I have to restrict the number of countries for the time being. At the moment I have the resources to handle the US, UK, EU member countries, Canada, Australia and New Zealand tax system demands.

As soon as I have the resources and help to deal with this issue, and be able to open up the purchase for more countries, I will do it.

Until then, I ask for your understanding, I appreciate your patience and I am grateful for it.

I have received an error message during the Checkout process, what should I do?

“There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”

If you have received this error message, please leave the Checkout page, navigate to Account, and check if you see the order details in My account / Orders. Please also check your bank account, if the order appears there and the payment actually went through.

Sometimes the system receives the order without a problem, and still shows this error message instead of taking you to the Order confirmation page.

If your order went through and you can access the Account and the course/patron you have ordered, you have nothing else to do.

If you have not received the order, please contact us via email at [email protected]. (We strictly won’t discuss any order related issue via social media.)

What payment options do you accept?

We accept Visa and Mastercard.

The payment process is handled by Stripe, a secure payment system provider.

How can I use a coupon code at checkout?

When you support the costs of the Sapiego YouTube channel with the Free Jazz Patron option, in return you will receive a coupon code. You can find the coupon in the Thank you email, and it is also saved into your Account on the website.

Your coupon is valid for one course purchase within a year, see expiry date on the coupon.

You can also find this coupon in your Sapiego user account after logging in to the site. If you are logged in, it should automatically be added to your cart when you order a course. If not, please copy and paste the coupon code number into the Coupon code form field in the cart and click the Apply coupon button.

It can be used with your email address only, so before the coupon will be fully applied the system needs to see your email address during the Checkout process. If your email matches with the coupon, the system will apply the discount.

Questions about your account

How can I create an account?

When you sign up to a course, or subscribe to one of the Patron options, during the checkout process your account will be automatically created. After successfully placing the order you will be automatically logged in to the site, and re-directed to the My account page, where you can finalize/modify your account details.

How can I delete my account?

If you wish to delete your account please log in to the site, navigate to My account / Account details, and at the bottom click on the red Delete account link.

Please note, that by deleting your account you will loose access to all your courses and patron subscription.